VBPC: Using Relationship-Centered Care to Transform Delivery Systems

Module Description

Advanced primary care is the foundation of accountable care. Multiple studies have demonstrated improved outcomes and lower costs when care is delivered through an advanced primary care or patient-centered medical home model. This module discusses the value in building the medical home and then expands the paradigm to explore how relationship-centered care can enhance the medical home. By focusing on building social networks, promoting high performance teams, and developing social cohesion in communities, the medical home can truly deliver on the promise of value-based care. This module provides an overview of the nuts and bolts of building the medical home and a practical framework for introducing relationship-centered care into the medical home.

Intended Audience

This course is designed for physicians as well as nurse practitioners, physician assistants, and allied health professionals who are working toward population health management, especially in safety-net settings.

Duration and Fee

Estimated Time to Complete: 1 hour

Registration Fee: $20

CME Credits

This Enduring Material activity, Population Health in the Safety Net, has been reviewed and is acceptable for up to 12.00 Prescribed credit(s) by the American Academy of Family Physicians. AAFP certification begins 10/01/2018. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Dr. Margaret Kirkegaard is a board certified family physician with extensive experience in the development of the patient-centered medical home model in the safety-net. For over six years, she served as the medical director of a state-wide Medicaid medical home program that achieved provider approval and client satisfaction ratings over 90 percent and contributed to millions of dollars in savings. Prior to her work in Medicaid, Dr. Kirkegaard held several academic positions teaching in both graduate and undergraduate medical education institutions. In 2005, she was selected among nominees from all American medical schools for the National Golden Apple Teaching Award sponsored by the American Medical Student Association, and in 2006 she was awarded Teacher of the Year by the Illinois Academy of Family Physicians. Dr. Kirkegaard continues to teach in a PCMH recognized family residency clinic.

Dr. Margaret Kirkegaard discloses that she is an employee of Health Management Associates, a national research and consulting firm providing technical assistance to a diverse group of healthcare clients.

Learning Objectives

At the completion of the course, attendees will be able to:

  • Define and describe value-based primary care
  • Describe the attributes of the patient centered medical home (PCMH) model
  • Describe how PCMH serves as the foundation of value-based care
  • List the elements of NCQA PCMH Recognition
  • Describe how relationship-centered care can enhance the PCMH model and list steps for incorporating relationship-centered care into primary care practices
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Module Content