Adaptive Leadership and Leading Change

Module Description

Winston Churchill said, “To improve is to change; to be perfect is to change often.” However, many healthcare organizations, especially those in resource-scarce environments, are suffering from change fatigue. This module provides an overview of change management and the critical role of adaptive leadership. It demonstrates how technical changes alone will fail to support the changes needed to meet future challenges and includes practical coaching for emerging leaders to address complex change within dynamic environments.

Intended Audience

This course is designed for physicians as well as nurse practitioners, physician assistants, and allied health professionals who are working to improve population health management, especially in safety-net settings.

Duration and Fee

Estimated Time to Complete: 1 hour

Registration Fee: $20

CME Credits

This Enduring Material activity, Population Health in the Safety Net, has been reviewed and is acceptable for up to 12.00 Prescribed credit(s) by the American Academy of Family Physicians. AAFP certification begins 10/01/2018. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


An innovator who excels at change management, Nancy Jaeckels Kamp knows how to help clients navigate today’s challenges to ensure future success. Nancy has more than 25 years of experience in direct patient care, healthcare administration, and quality and safety improvement in ambulatory, inpatient and long-term care. Throughout her career she has led the way in the design, funding and implementation of programs to improve the delivery of healthcare. As a veteran coach and consultant for performance improvement and Lean Thinking, Nancy presents a broad overview of adaptive leadership and the critical role of adaptive leadership in ensuring success in today’s challenging healthcare arena, especially in the safety net.

Nancy Jaeckels Kamp discloses that she is an employee of Health Management Associates, a national research and consulting firm providing technical assistance to a diverse group of healthcare clients.

Learning Objectives

At the completion of the course, attendees will be able to:

  • Define adaptive change and adaptive leadership
  • Describe the rationale for adaptive leadership
  • List the principles of team-based care
  • Describe the process of effective change management
  • Compare and contrast adaptive change and technical change